Legal Center
As the world’s leading crypto finance house serving tens of millions of customers, protecting the security and privacy of our users is our top priority.
We are no longer able to provide custodial services in Canada. Unfortunately, due to developments in Canadian regulation impacting custody and exchanges, Blockchain.com is pausing the availability of custodial and exchange services to customers residing in Canada.
Licensing - Disclosures & Receipt
Download PDFBlockchain (LT), UAB (trading as Blockchain.com) is a Lithuanian Foreign Private Limited Company, with registered company number 305048386 and its registered address at Upės str. 23, Vilnius, the Republic of Lithuania. Blockchain (LT), UAB is registered as a cryptoasset business for purposes of AML/CTF monitoring with the Lithuanian Financial Crime Investigation Service.
Blockchain.com (Cayman) Limited (trading as Blockchain.com) is a Cayman Exempted Company with Limited Liability, with registered company number 384076 and its registered address at 190 Elgin Avenue, George Town, Grand Cayman, KY1-9008, Cayman Islands. Blockchain.com (Cayman) Limited is registered with the Cayman Islands Monetary Authority as a Virtual Asset Service Provider.
Jurisdiction | License | State Agency | Disclosures |
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Alabama | Money Transmitter, 825 | Alabama Securities Commission 401 Adams Avenue, Suite 280 Montgomery, AL 36104 | |
Alaska | Money Transmitter, AKMT-014344 | Department of Commerce, Community and Economic Development Division of Banking & Securities 550 West 7th, Suite 1850 Anchorage, Alaska 99501 | For Alaska Residents Only: If your issue is unresolved by Blockchain.com, Inc. (1-888-552-1019), please submit formal complaints with the State of Alaska, Division of Banking & Securities. Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf Submit formal complaint form with supporting documents: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807 If you are an Alaska resident with questions regarding formal complaints, please email us at [email protected] or call Nine Zero Seven Four Six Five Two Five Two One. |
Arizona | Money Transmitter, 1014569 | Arizona Department of Financial Institutions 2910 N. 44th Street, Suite 310 Phoenix, AZ 85018 | If you have a complaint, please contact Blockchain.com, Inc., at [email protected] or 1-888-552-1019. If you still have an unresolved complaint regarding Blockchain.com, Inc.’s money transmission activity, you may complete an Online Complaint Form as stated on the File a Complaint against a Financial Institution or Enterprise page. AZ e-Licensing Portal for filing a complaint AZDFI Consumer Complaint Portal: https://elicense.az.gov/ARDC_FileComplaint |
Arkansas | Money Transmitter, 2024031 | Arkansas Securities Department Heritage West Building, Suite 300 201 East Markham Street Little Rock, AR 72201-1692 | If you have a complaint, please contact Blockchain.com, Inc., at [email protected] or 1-888-552-1019. If you still have an unresolved complaint regarding Blockchain.com, Inc’s money transmission activity, you may file the completed complaint form by e-mailing to [email protected] or by mailing at: 1 COMMERCE WAY, SUITE 402 LITTLE ROCK, ARKANSAS 72202 TELEPHONE: (501) 324-9260 FACSIMILE: (501) 324-9268` For additional information please refer to the How To File A Complaint page for the Arkansas Security Department. |
Colorado | Money Transmitters License #500303 | Colorado Division of Banking 1560 Broadway, Suite 975 Denver, CO 80202 | If you have a complaint, please contact Blockchain.com, Inc., at [email protected] or 1-888-552-1019. If you still have an unresolved complaint regarding Blockchain.com, Inc’s money transmission activity, you may file it by contacting the Colorado Division of Banking. The Complaint Process All consumer complaints filed with the Colorado Division of Banking must be submitted in writing. You will not fill out the form online. Instead, you must download the file to your own device and edit that version. When completing the form, please provide detailed information and fill it out completely. Send the complaint and supporting documentation by regular mail, facsimile, or electronic mail (e-mail) to the Colorado Division of Banking. NOTE: If filing electronically, scan and/or save the completed complaint form with related attachments to a PDF file, a Word doc, or Zip file, and attach to your E-mail. Colorado Division of Banking 1560 Broadway, Suite 975, Denver, CO 80202 Phone: 303-894-7575 Fax: 303-894-7570 E-mail: [email protected] |
Delaware | Sale of Checks, 33187 | Office of the State Bank Commissioner 555 E. Loockerman Street, Suite 210 Dover, DE 19901 | |
Florida | Money Transmitter Part II, FT230000339 | Florida Office of Financial Regulation - Consumer Finance 200 E. Gaines Street, Tallahassee, FL 32399-0376 850-487-9687 | Florida Office of Financial Regulation If you have a complaint, please contact Blockchain.com, Inc., at [email protected] or 1-888-552-1019. If you still have an unresolved complaint regarding Blockchain.com, Inc.’s money transmission activity, you may file it by contacting the Florida Office of Financial Regulation at: Online: https://flofr.gov/sitePages/FileAComplaint.htm . To file your complaint, you will need to register electronically through Online Services. A valid email address is required. NOTE: Consumers are encouraged to file their complaints online. If you are unable to file online, please download and mail a completed paper form. Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to the Office. Instead, contact this office by phone or in writing. Communications with this office, regardless of the form or means of transmission, are subject to disclosure under Florida's public records law. Download Consumer Complaint Form Download Consumer Collection Agency Complaint Form |
Georgia | Money Transmitter, 2024031 | Georgia Department of Banking and Finance Money Services Businesses 2990 Brandywine Road, Suite 200 Atlanta, GA 30341-5565 | Licensed by The Georgia Department of Banking and Finance. (Lic. 2024031). The Georgia Department of Banking and Finance - Consumer Resources: File a Complaint. We do not intervene in disputes between consumers and financial service providers, but we do use complaint information in the regulatory process. To file a complaint with the regulators, you may securely do so with the Consumer Financial Protection Bureau, an agency of the federal government, at http://www.consumerfinance.gov/complaint/ (links off-site) or by telephone at (855) 411-2372. Money Transmission and Sale of Payment Instruments |
Illinois | Money Transmitter, MT.0000399 | Illinois Department of Financial and Professional Regulation 320 West Washington Street Springfield, IL 62786 | Illinois Division of Banking If you have a complaint, please contact Blockchain.com, Inc., at [email protected] or 1-888-552-1019. If you still have an unresolved complaint regarding Blockchain.com, Inc., money transmission activity, you may file it by contacting the Illinois Division of Banking at: Illinois Department of Financial and Professional Regulation Online: https://www.idfpr.com/DFI/DFIComplaintForm.asp Division of Financial Institutions Fill In and Print Complaint Form for Currency Exchange and Title Insurance https://www.idfpr.com/admin/DFI/F1717DFICHI.pdf IL e-Licensing Portal for filing a complaint IL Department of Financial and Professional Regulation Complaint Portal: https://www.idfpr.com/admin/DFI/DFIcomplaint.asp |
Iowa | Money Services, 2021-0153 | State of Iowa Division of Banking 200 E. Grand Avenue, Suite 300 Des Moines, IA 50309 | |
Kansas | Money Transmitter, MT.0000209 | Kansas Office of the State Bank Commissioner 700 SW Jackson Street, Suite 300 Topeka, KS 66603 | If you have a complaint, please contact Blockchain.com, Inc., at [email protected] or 1-888-552-1019. If you still have an unresolved complaint regarding Blockchain.com, Inc., money transmission activity, you may file it by contacting the Office of the State Bank Commissioner. 1) Complete consumer assistance PDF form English: https://www.osbckansas.org/wp-content/uploads/complaintform.pdf Spanish: https://www.osbckansas.org/wp-content/uploads/spanish_complaintform.pdf 2) Mail or fax the completed consumer assistance form and attachments to: Kansas Office of the State Bank Commissioner Attn: Consumer Affairs 700 SW Jackson St, Suite 300 Topeka, KS 66603 Fax: (785) 371-1229 Email: [email protected] If submitting electronically, submit your complaint here: https://www.osbckansas.org/consumers/file-a-complaint/ KS e-Licensing Portal for filing a complaint KS State Bank Commissioner of Kansas Complaint Portal:https://www.osbckansas.org/consumers/file-a-complaint/ |
Maryland | Money Transmitter, 2024031 | Maryland Commissioner of Financial Regulation 500 North Calvert Street, Suite 402 Baltimore, Maryland 21202 | If you have a complaint, please contact Blockchain.com, Inc., at [email protected] or 1-888-552-1019. If you still have an unresolved complaint regarding Blockchain.com, Inc.’s money transmission activity, you may file it by contacting the Maryland Department of Labor. The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Blockchain.com, Inc., (NMLS ID No.: 2024031) by contacting the Commissioner's office at: 500 North Calvert Street, Suite 402, Baltimore, Maryland 21202, or (888) 784-0136. Additional information about Coinbase, Inc. may be obtained at www.nmlsconsumeraccess.org. MD e-Licensing Portal for filing a complaint MD Department of Labor Complaint Portal: https://www.dllr.state.md.us/finance/consumers/comphow.shtml. |
Michigan | Money Transmitter, MT0023834 | Michigan Department of Insurance and Financial Institutions PO Box 30220 Lansing MI 48909-7720 | |
New Hampshire | Money Transmitter, 24073-MT | New Hampshire Banking Department 53 Regional Drive, Suite 200 Concord, NH 03301 | |
New Mexico | Money Transmitter, 2024031 | New Mexico Financial Institutions Department Mortgage Unit 2550 Cerrillos Road, 3rd Floor PO Box 25101 (87504) Sante Fe, NM 87505 | |
North Dakota | Money Transmitter, MT103873 | North Dakota Department of Financial Institutions 2000 Schafer Street, Suite G Bismark, ND 58501 | |
Ohio | Money Transmitter, OHMT206 | Ohio Division of Financial Institutions 77 South High Street, 21st Floor Columbus, OH 43215 | |
Oklahoma | Money Transmission, 2024031 | Oklahoma Department of Banking 2900 North Lincoln Boulevard Oklahoma City, OK 73105 | |
Oregon | Money Transmitter, 2024031 | Oregon Department of Consumer and Business Services Division of Finance and Corporate Securities PO Box 14480, 350 Winter St., NE, Suite 410 Salem, Oregon 97309-0405 | |
South Dakota | Money Transmitter, MT.2231 | South Dakota Department of Labor and Regulation Division of Banking 1601 N. Harrison Avenue, Suite 1 Pierre, South Dakota 57501 | |
Washington | Money Transmitter, 550-MT-137775 | State of Washington - Department of Financial Institutions Division of Consumer Services 150 Israel Road, S.W. Tumwater, WA 98501 | Washington Division of Consumer Services If you have a complaint, please contact Blockchain.com, Inc., at [email protected] or 1-888-552-1019. If you still have an unresolved complaint regarding Blockchain.com, Inc.’s money transmission activity, you may file it by contacting the Washington Department of Financial Institutions at: If filing online: File a complaint by filling out our online complaint form. If filing via mail: Fill out this form and mail to the following: DEPARTMENT OF FINANCIAL INSTITUTIONS DIVISION OF CONSUMER SERVICES P.O. Box 41200, Olympia, Washington 98504-1200 If filing via fax: Fill out this form and fax to the following: FAX (360) 596-3868 To contact the Washington Department of Financial Institutions: Phone: (360) 902-8703 Toll-free: 1-877-RING DFI (1-877-746-4334) Email: [email protected] WA e-Licensing Portal for filing a complaint: Washington Department of Financial Institutions Complaint Portal: https://dfi.wa.gov/consumers/money-services-complaint |